Guest Tv Interactive’s staff ensures quality service, efficient deployments, and on-site proactive and reactive support for all solutions and products they have provisioned. Your designated project coordinator manages and deploys the installation of our solutions with certified industry technicians who have been thoroughly trained. Our globally talented installation teams deliver professional and efficient service with little or no impact on your hotel staff and guests. We have operated within every possible wiring configuration, infrastructure, and hotel environment imaginable. More importantly, we have captured everything we have learned in the industry’s most comprehensive and sophisticated knowledge base. With Guest Tv Interactive as your partner, you’ll have peace-of-mind and the ability to focus on what is most important to you — your guest.
We design our service contracts to help your property. Its starts with your dedicated Account Manager who is your hotel’s key point of contact within Guest Tv Interactive. As your primary contact for escalated issues, general enquiries and network customization, they are focused on improving the overall efficiency of your property and ensure that your guests have a memorable and enriching stay at your hotel.
Our support organization puts professionals at the service of our customers whenever they are needed. Our round the clock, multi-tiered, multi-lingual global technical support team is readily available 24/7/365 to assist your guests and staff. Our expert technicians are always ready to handle the most complex of situations, giving you peace of mind that yours and your guests’ needs are being taken care of.